Documentation
Troubleshooting
Having issues with PDF CreateMate? This section helps you resolve common problems and answers frequently asked questions.
In This Section
Common Issues
Solutions for the most frequently encountered problems, including placeholder issues, styling problems, and workflow errors.
FAQ
Quick answers to common questions about PDF CreateMate features and capabilities.
Error Logs
View detailed error logs for failed document generations, with error codes, affected records, and troubleshooting guidance.
Quick Troubleshooting Tips
Before diving into specific issues:
- Clear your browser cache - Many display issues resolve with a cache clear
- Check your HubSpot connection - Ensure PDF CreateMate is properly connected
- Verify property names - Placeholders must exactly match HubSpot property names
- Review your template - Upload a fresh copy of your DOCX file
Need More Help?
If you can't find a solution here:
- Contact our support team
- Schedule a demo call for personalized assistance