Support

Need help with PDF CreateMate? Our support team is here to assist you with any questions, issues, or feedback.

Contact Options

Phone Support

+49 721 78407 200

Available during business hours (CET timezone).

Schedule a Meeting

Book a demo or support call

Schedule a one-on-one session with our team to:

• Get a personalized product demo
• Troubleshoot specific issues
• Discuss custom requirements
• Learn best practices

Email Support

Contact us via the support form in the app (Help Center) or directly at support@pdfcreatemate.com. Our team typically responds within 24 business hours.

Before Contacting Support

To help us resolve your issue faster, please have the following information ready:

1. Account details: Your email address and organization name
2. Template information: Which template(s) are affected
3. Error messages: Any error messages you've received
4. Steps to reproduce: What actions led to the issue
5. Screenshots: Visual documentation of the problem

Common Resources

Before reaching out, you might find answers in:

• This documentation
• FAQs page
• HubSpot Community

Feature Requests

Have an idea for improving PDF CreateMate? We'd love to hear from you! Share your feature requests through our support channels, and we'll consider them for future updates.

We're committed to helping you get the most out of PDF CreateMate and ensuring your document automation runs smoothly.