Credit Balance

Monitor your credit usage and understand what happens when your balance runs low. This page helps you stay on top of your document generation capacity.

Checking Your Credit Balance

You can view your current credit balance in several places:

1. App sidebar: Always-visible wallet balance
2. Billing page (/app/billing): Detailed wallet and payment info
3. Template flow: Remaining credits shown when generating documents

Understanding Credit Usage

Credit costs follow your template settings:

• 100 credits per normal document
• 300 credits per document with signature
• 400 credits per document with counterparty signature
• Feature add-ons (if enabled):
  • Cloud sync: 10
  • Private visibility: 3
  • Attach to record: 3
  • Verified signature: 15 per signature
  • Extra page above threshold (page 2+): 5 each
  • Extra placeholder above threshold (over 10): 1 each

Preview mode and template editing do not consume credits.

Purchasing Credits

Credits are bought on demand—there are no monthly allocations or rollover limits:

1. Open Pricing from the sidebar (or click Buy Credits on the Billing page)
2. Enter the number of credits you need (1,000 – 300,000 per purchase)
3. If you buy 50,000+ credits in one transaction, a 25% volume discount applies automatically
4. Complete checkout via Stripe; success redirects to Billing > Wallet
5. Credits are added to your wallet immediately

Credit Balance

• Your current wallet balance appears in the app sidebar and updates after each generation
• Credits are deducted when you generate a document based on the costs above
• Credits never expire; there are no monthly resets or rollovers

Volume Discounts

• Standard rate: €1.00 per credit
• Volume rate (50,000+ in a single purchase): €0.75 per credit
• Example: 50,000 credits cost €375.00 (saving €125.00)

Documents Pending After Buying Credits

When your balance runs out, new documents are not lost. They are saved with pending status.

Pending documents do not start automatically after you buy credits. To process them:

1. Open the template that has pending documents.
2. Select the pending documents in the documents table.
3. Click Retry.

The Retry action appears once your account has credits again, and only when none of the selected documents is still being processed.

Credit Emails

• Low balance: if you've bought credits before, we email you once when your balance drops to 20% of your last purchase. This email is not sent when auto-recharge is on.
• Credits ran out: when your balance reaches zero, or a document is refused for lack of credits, we email you, with up to two reminders.

Monitoring Usage Trends

Track your document generation patterns:

1. Open Usage from the sidebar
2. View monthly usage graphs
3. Identify peak usage periods
4. Plan upcoming credit purchases to avoid interruptions