Payment

This page explains how payments work in PDF CreateMate, where to find your billing history, and how to set up automatic credit purchases.

Payment Methods

PDF CreateMate accepts payments via Stripe, supporting:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: Most major debit cards
• Any payment method supported by Stripe

Viewing Payment History

To access your billing history:

1. Go to Billing (in main navigation)
2. Click the Invoices tab
3. View or download invoices for any past payment

Each invoice includes:

• Invoice number and date
• Amount charged
• Credit quantity and price per credit
• VAT/tax information (where applicable)

Managing Payment Methods

You can add and manage multiple payment methods:

1. Go to Billing (in main navigation)
2. Click the Wallet tab
3. Scroll to the Payment Methods section
4. Click Add Payment Method to add a new card
5. Select a default payment method for automatic charges
6. Remove payment methods you no longer use

Auto-Recharge

Auto-recharge automatically purchases credits when your balance falls below a threshold you set. This is optional and must be explicitly enabled.

Enabling Auto-Recharge

1. Go to Billing (in main navigation)
2. Click the Wallet tab
3. Find the Auto-Recharge card
4. Set your Low Balance Threshold (1,000–20,000 credits)
5. Set how many credits to purchase when triggered (10,000–300,000 credits). Note: the auto-recharge minimum of 10,000 credits is higher than the standard one-time purchase minimum of 1,000 credits — this ensures auto-recharge is meaningful and cost-effective.
6. Select a default payment method
7. Enable auto-recharge

When your balance drops below your threshold, credits are automatically purchased using your default payment method.

Volume Discounts with Auto-Recharge

If your auto-recharge amount is 50,000+ credits, you'll automatically receive the 25% volume discount (€0.75 per credit instead of €1.00).

Failed Payments

If a payment fails:

1. You'll receive an email notification about the failed payment
2. The auto-recharge attempt is paused
3. Your account continues to work — there's no service interruption
4. You can retry the payment manually or update your payment method

Resolving Payment Issues

1. Go to Billing > Wallet tab > Payment Methods section
2. Check that your card details are current
3. Ensure sufficient funds are available
4. Contact your bank if the issue persists
5. Update your payment method and retry

VAT and Tax Information

• EU Customers: VAT is charged based on your country
• Business Customers: Can provide a VAT ID for reverse charge
• Non-EU Customers: Generally no VAT applies

To add your VAT ID:

1. Go to Billing (in main navigation)
2. Click the Billing Address tab
3. Enter your VAT ID
4. Save changes

Invoice-Based Payment

Organizations generating 10,000 or more documents per year may qualify for invoice-based payment. This option allows you to pay by bank transfer instead of credit card, with invoices issued on an agreed billing cycle. To apply for invoice-based payment, please reach out to our support team via the Support page.