Troubleshooting
HubSpot File Links Expired After 7 Days
Fixed on 6 June 2026. File links in documents generated since then keep working permanently, including files uploaded through HubSpot forms.
What changed
HubSpot stores files uploaded through forms as private. Before 6 June 2026, a document linked to such a file with a HubSpot download link that stopped working after 7 days.
Documents generated since 6 June contain a permanent link instead. Each time someone clicks it, PDF CreateMate fetches a fresh download link from HubSpot, so the link keeps working for as long as the file exists in HubSpot and your HubSpot connection is active.
You don't need to change file visibility in HubSpot.
Documents generated before 6 June 2026
Those documents still contain the old 7-day links, and a document that has already been sent cannot be changed.
- Regenerate the affected documents.
- Send your recipients the new document, or the new link from the HubSpot record.